Terms & Conditions

In order to take advantage of the discounted membership, you must to agree to the following terms and conditions. Please note, in agreeing to the below terms and conditions, you will be applying for and entering into a legally binding contract with IGNITE ACTIVE.

Direct Debit - Terms & Conditions

  • You are entering a 4/8/12* month contract
  • This contract will automatically continue to run after set desired term until you cancel it.
  • Members paying by Direct Debit cannot carry missed sessions over into the next month.
  • You cannot stop start your Direct Debit to make up sessions.
  • Unpaid Direct Debits will be reclaimed on or just after 10th of relevant claim month without prior written or verbal warning.
  • Additional charges of up to £20 (per month) may be incurred for any unpaid Direct Debits.
  • The earliest point at which you may cancel your contract with us is 1 month prior to your anniversary, which must be done in writing (therefore giving us one months’ notice). We will continue to collect payments until we are notified either in writing or by email to info@igniteactive.co.uk that a member wishes to cancel their membership.
  • You will receive email acknowledgement of your cancellation; this is your evidence of cancellation and should be retained. Please note that if you do not receive confirmation, your email has not been received by us. Members who cancel their Direct Debit before the contract anniversary are liable to pay the remainder of the contract in full.
  • No refunds are offer for non-usage of sessions.
  • You may apply to freeze your contract in writing to the companies head office or by email to info@igniteactive.co.uk Applications for freezing of membership will be reviewed on a case by case basis
  • 4 and 8 Month contracts may be upgraded to 12 months for the reduced fee.
  • Twelve month contracts cannot be downgraded to 4 or 8 months.
  • IGNITE ACTIVE reserve the right to make changes in pricing for DD members at any time.
  • Notification on the IGNITE ACTIVE website along with email communications to the members registered address will be sent out 30 days prior to any change in pricing.

Block Buying - Terms & Conditions

  • Blocks are valid for 12 weeks
  • Blocks will be in a mounts of 10 sessions
  • You must tell the instructor if you can no longer make the session, you have up until half an hour prior to the session starting otherwise that session will be taken, No shows will lose that lose that session.
  • IGNITE ACTIVE reserve the right to make changes in pricing for Blocks members at any time.
  • Notification on the IGNITE ACTIVE website along with email communications to the members registered address will be sent out 30 days prior to any change in pricing.

General - Terms & Conditions

  • We reserve the right to use any individual or group photographs or movie shots of you for press or promotional purposes.
  • Please note that you have to be at least 16 years of age to IGNITE ACTIVE classes
  • IGNITE ACTIVE are not responsible for the personal belongings of the members or visitors.
  • At Christmas there will be a close down for ten days

Behaviour - Terms & Conditions

  • We may terminate your IGNITE ACTIVE and may refuse you entry into a Site, or eject you from a Site, if you commit a serious or repeated breach of these Rules, your Membership contract (if applicable), or if you engage in any other serious misconduct.
  • Members of a Site, their guests, visitors, and members of staff should at all times display mutual respect for each other.
  • Complaints should be communicated privately to a member of the relevant Site’s management, or in writing through the web site: info@igniteactive.co.uk.
  • You must be dressed in suitable attire at all times when on Sites premises and appropriate exercise clothing is required whilst exercising in a Site. Guidance as to suitable attire may be obtained from the Sites General Manager who may, at his/her discretion, require you to leave a Sites premises or part of a Sites premises, if your attire is not considered suitable.

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